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Leverage ServiceNow Power BI Dashboard Templates for ServiceNow Data Insight

by Sam Jones
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Unraveling the complexities of ServiceNow data necessitates the right tools at your disposal. This is why numerous businesses opt for advanced business intelligence solutions such as Microsoft Power BI. Equally crucial are ServiceNow Power BI dashboard templates, serving as a launchpad for your data exploration initiatives.

In this context, we will spotlight ServiceNow’s remarkable Power BI dashboard designs and demonstrate how these templates empower you to gain valuable insights from your ServiceNow data.

Understanding Power BI Dashboards

Power BI is an excellent business intelligence (BI) software. It allows business professionals to make sense of their data with reports. Once you boot it up, you’ll first notice the Power BI dashboard.

It is a single-page canvas that lets users tell stories or list all critical KPIs (Key Performance Indicators). You can configure the dashboard according to your needs. For instance, you can construct multiple configuration sections to provide an up-close view of your business process while maintaining near real-time tracking.

Additionally, you can click on a tile to learn about the info source as it redirects you to the report. In short, you can think of dashboards as “a centralized place to summarize reports,” as they give you an eagle-eye viewpoint.

To better understand the ServisNow Power BI dashboard, let’s take a look at some of its essential features:

  • Single up-close view: Easily configure the dashboard to showcase data from multiple data sources with the help of charts and visuals.
  • Virtualization types: Use different virtualization styles to create a wholly customized dashboard.
  • Flexible tiles: Intuitively change the tiles’ behavior and appearance.
  • Natural language Q&A: Use natural language to get answers about data, including sales over time, top sales, etc.

In addition to dashboards, Power BI also lets you create interactive reports.

Features of Power BI Dashboard Templates

Power BI dashboard templates are a great way to design your dashboard. If you check the Power BI Community galleries, you’ll find a lot of inspiration for how dashboard templates open up different ways to create your following Power BI dashboard.

The Power BI dashboard templates offer excellent features ideal for visualizing data. Before you start using the templates, you must know that dashboard templates are used and audience-specific. For example, if you opt to use a finance dashboard template, it’ll be aimed at showcasing the business’s financial performance. It’ll cover critical insights such as profit, revenue, customers, and quantity KPIs. Moreover, you can also showcase income over time, by region, or even show sub-category performance.

Power BI dashboard templates also offer excellent data integration as they support different data sources. The interactive visuals, such as charts, templates, and templates, are also helpful as they let you tell a story and allow the users to understand data quickly.

Moreover, you can also drag and drop elements on Canvas for quick customization. You can also use natural language queries to understand the data quickly if you’re a business person. 

Apart from all these, you also get to do:

  • ML and AI Power BI integration
  • Automated scheduled data refresh to keep the dashboard continually updated with the latest data without the need to do manual intervention.
  • Use drills-through and hierarchies to understand data context better.
  • Quickly share the dashboard for collaboration among colleagues, shareholders, and clients.

Pre-Made Power BI Dashboard Templates for ServiceNow

ServiceNow stands out as a renowned cloud-based platform specializing in workflow automation, facilitating organizations in refining and managing their IT services by orchestrating and automating IT workflows. It’s a transformative tool for enterprises aiming to streamline their IT infrastructure.

If your business uses Power BI, then you’ll be glad that ServiceNow Power BI dashboard templates are functional. These are available through Power BI Connector for ServiceNow. This enterprise-grade app lets you connect ServiceNow and Microsoft Power BI without writing a single line of code.

Power BI pre-built dashboard templates for ServiceNow allow organizations to kickstart the understanding of ServiceNow data. This highly customizable ServiceNow Power BI dashboard makes translating complex data into actionable insights accessible according to your requirements. 

Furthermore, organizations save precious time as they don’t have to start from scratch. The templates are pre-configured, including ServiceNow data connectors – removing the need to do extensive data mapping yourself. Moreover, the templates offer accuracy and precision and ensure the data is presented user-friendly.

ServiceNow Request Management Dashboard

With the ServiceNow Request Management Dashboard template, you can get insights into the request management process through visual and data-rich representation. This way, you can learn about the performance and effectiveness of the request management process. 

Like the ServiceNow Incident Management Dashboard template, you also get two ServiceNow templates, including:

  • The current state report gives a snapshot of the prevailing state of request management within an organization, detailing not just request metrics but also related items and tasks, visualized by priority, state, and stage. This snapshot is crucial for organizations to discern areas needing improvement in the request management process.
  • The performance section of the ServiceNow request management report reflects the requests over a specified time frame, inclusive of accumulated requests. By leveraging this report, organizations can discern trends and formulate data-informed decisions to fine-tune the request management process, enhancing service delivery to end-users.

ServiceNow Change Management Dashboard

The ServiceNow Change Management Dashboard is perfect for managers who want to access and manage ServiceNow platform changes. It gives an intuitive yet informative way to track all the changes throughout their lifecycle.

Here, you can access two ServiceNow templates: 

  • The current state tab gives you an overview of all the change requests, including status, priority, and impact. With this template, you can create a proper change visual management funnel for ServiceNow. With the funnel set up, you can ensure that all changes are tracked clearly and structured. You can also make sure that all the changes are implemented efficiently.
  • Moreover, you also get a performance tab where you can see how the change management process is performing. It tracks all key performance indicators (KPIs), including urgency, the average age of active requests, average close days, etc.


ServiceNow is an excellent cloud-based platform. However, if you’re serious about improving its efficiency and effectiveness, integrate it with ServiceNow with Power BI through dashboard templates. With the ServiceNow Power BI dashboard, you get excellent insights into different aspects of your business, be it change management, problem management, or incident management. So, if you want to transform how to use ServiceNow, check out ServiceNow Power BI Connector, which offers excellent ServiceNow Power BI Dashboard templates.

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